Frequently Asked Questions
- How to get new water and sewer connection?
- How to pay the water bill?
- How to change the classification of connection?
- Will WASA accept part payment of dues?
- What to do in case of repair of defective meters?
- How does the WASA assess the dues if meter is faulty?
- Does WASA treat ground water or water from wells?
- Why is the water sometimes white?
- How to change the consumer name on the water bill?
How to get new water and sewer connection?
Application forms are available at all sub-divisional offices of WASA. Read More
How to pay the water bill?
You may pay your water bills at the cash counter of in the following banks:
- NADRA Kiosk Center
- General Post Office
- Allied Bank Limited
- National Bank of Pakistan
- Bank of Punjab
- Bank Alfalah Limited
- Bank Al Habib Limited
- Dawood Islamic Bank
- Zarai Taraqiati Bank Limited
How to change the classification of connection?
In order to change the connection category, the consumer should send a written application to Deputy Director Revenue Office of the respective area.
Will WASA accept part payment of dues?
The part payment of water and sewerage bills are accepted on revised assessment, after the property owner sends an appeal to the related Revenue Office.
What to do in case of repair of defective meters?
The consumer has to send a written application to the concerned Revenue Office informing about the repair of the meter along with a payed challan for meter testing. The charges for meter testing depend on the size of meter.
If the meter is found defective, on the orders of the Revenue Office, a new meter is installed by WASA engineer. As the meter is the property of consumer, the consumer has to pay for the new meter as well.
How does WASA assess the dues if meter is faulty?
The demand will be raised based on your average consumption of previous six months.
Does WASA treat ground water or water from wells?
Yes, ground water or water extracted from wells is a major source of water for WASA. Treatment processes for well water involves chlorination and sometimes filtration.
Why is the water sometimes white?
Contrary to popular belief, water supply that appears cloudy is not due to excess chlorine in the water but rather due to air that is trapped in the water pipes.
How to change the consumer name on the water bill?
For change of name, the applicant will have to submit the following documents:
- Attested photocopy of sale deed in favor of applicant
- Attested photocopy of CNIC
- Photocopy of the last paid bill